Welcome to VATILYMOAY

At VATILYMOAY, we are committed to providing thoughtful and reliable customer support throughout your shopping experience.

We focus on creating practical and stylish home organization solutions, including refrigerator organization, bedroom storage, and bathroom organization products designed to help create cleaner, more comfortable, and better-organized living spaces.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or general questions about our organization collections, our customer care team is here to help.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

Email: service@vatilymoay.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• A short video if the issue relates to product condition, usage, assembly, or functionality

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@vatilymoay.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product usage and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and material information
• Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

VATILYMOAY offers a curated collection of modern home organization products designed to bring efficiency, simplicity, and style into everyday spaces.

Our collections include:

• Refrigerator Organization Solutions
• Bedroom Storage Solutions
• Bathroom Organization Solutions

If you need help with a product, our customer care team can assist with questions regarding:

• Product dimensions
• Materials and finishes
• Storage capacity and organization methods
• Installation and setup guidance
• Cleaning and maintenance recommendations
• Included accessories
• Product variations
• Recommended usage scenarios
• General product questions

Because product specifications vary between collections, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

VATILYMOAY welcomes inquiries from retailers, distributors, commercial buyers, home organization specialists, and potential business partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@vatilymoay.com

Please use one of the following email subjects:

• Subject: Business Inquiry
• Subject: Wholesale Inquiry

If possible, please include:

• Company name
• Market or region
• Expected order volume
• A brief description of your inquiry

6. Corporate Information

Brand:
VATILYMOAY

Website:
vatilymoay.com

Legal Entity:
Chongqing Jvlin E-commerce Co., Ltd.

Registered Address:
6-1, 6-2, 6A01 (167), No.155 Zikang Road, Guanyinqiao Street, Jiangbei District, Chongqing, China

Unified Social Credit Code:
91500105MAEF75KW7U

Company Type:
Limited Liability Company (Natural Person Investment or Holding)

Legal Representative:
Liu Kejian

Registered Capital:
RMB 500,000

Established Date:
March 28, 2025

Customer Support Email:
service@vatilymoay.com

VATILYMOAY is owned and operated by Chongqing Jvlin E-commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From choosing the right VATILYMOAY organization solution to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@vatilymoay.com

Thank you for choosing VATILYMOAY.

VATILYMOAY — Thoughtfully Designed Organization Solutions for Better Living.